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Conflict Resolution


The potential for conflict exists in the context of community and regional development as in all situations when there may be:

  1.  competing interests or goals;
  2.  different ideas about methods of reaching goals; or
  3.  incomplete understanding or hidden personal feelings.

In order to manage and resolve conflict all parties need to:

  • Recognize and acknowledge that it exists.
  • Facilitate open, accurate communication and active listening.
  • Maintain an objective, not emotional, stance; stay on the issues, not people.
  • Find the common interests and goals so everybody wins something.
  • Make the necessary adjustments, reinforce, confirm, make the agreement work.
  • Remember that conflicting ideas lead to stronger, more effective groups.

SUBSCRIBERS ONLY

In the Subscribers Only Section you will find:

  • Guidelines and Tools for conflict resolution